Support Centre

AUSCALES Support Centre

Search guides, documentation and FAQs. Can't find what you need? Contact AUSCALES Support directly.

Getting Started

Getting started with your Avery Berkel scale

Unboxing, platter installation, power-on and initial configuration overview.

Guide Download
Maintenance

Cleaning and maintenance

Recommended cleaning routine to keep your equipment performing reliably.

Guide Download
Labels

Loading label rolls

Step-by-step guide to loading genuine Avery Berkel label rolls correctly.

Guide Download
Software

Configuring PLUs in MXBusiness

How to add and manage product PLUs and pricing centrally.

Guide Download
Networking

Connecting to your network

Ethernet and Wi-Fi setup for connecting your scale to MXBusiness.

Guide Download

Can't find what you need?

Contact AUSCALES Support — your Queensland Avery Berkel team.

AUSCALES

Scales • Labels • Service. Owned and operated by Surpass Business Solutions Pty Ltd trading as AUSCALES — the authorised Australian reseller for Avery Berkel, covering QLD, NSW, VIC & WA. Sales, installation, service and technical support.

12 Kerry Road, Archerfield QLD 4108, Australia
1300 228 876 sales@surpass.com.au

Surpass Business Solutions Pty Ltd trading as AUSCALES

AUSCALES is owned and operated by Surpass Business Solutions Pty Ltd and is the authorised Australian reseller for Avery Berkel, covering Queensland, New South Wales, Victoria and Western Australia. This website is operated by Surpass Business Solutions Pty Ltd and is not the corporate website of Avery Berkel. Avery Berkel names, trademarks and product imagery are used in accordance with applicable permissions.

© 2026 Surpass Business Solutions Pty Ltd trading as AUSCALES. All rights reserved.